Refund Policy
Last Updated: Deceember 18, 2026
At Deon Simone Ltd., we want our customers to have a positive shopping experience. This Refund and Returns Policy explains the conditions under which returns, exchanges, and refunds may be accepted for purchases made through www.deonsimone.com.
Returns
Customers who wish to return an eligible product should contact us within 14 days of receiving their order.
To be considered for a return, products should generally:
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Be unused and in their original condition.
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Be returned with their original packaging, where applicable.
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Include proof of purchase or order confirmation.
Certain products may not be eligible for return due to their nature or condition, subject to applicable consumer protection laws.
Non-Returnable Items
Unless required by applicable law, the following may not be eligible for return or refund:
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Custom-made or personalised products.
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Digital products or downloadable items once accessed or delivered.
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Products that have been used, damaged, or altered after delivery for reasons not attributable to us.
Damaged, Defective or Incorrect Orders
If you receive a damaged, defective, or incorrect product, please contact us as soon as possible with your order details and supporting photographs where appropriate.
We will review the matter and, where applicable, arrange a replacement, exchange, repair, or refund in accordance with applicable consumer protection laws.
Refunds
Once an eligible return has been received and reviewed, we will notify you of the outcome.
Approved refunds will generally be issued to the original payment method through the relevant payment provider. Processing times may vary depending on the payment provider and financial institution.
Original shipping fees and return shipping costs may not be refundable unless required by applicable law or agreed otherwise.
Exchanges
Exchanges may be considered depending on product availability and the circumstances of the request. Please contact us before returning an item to discuss available options.
Return Shipping
Customers may be responsible for return shipping costs unless the item is defective, damaged, incorrect, or applicable law requires otherwise.
For international returns, customers may also be responsible for applicable customs duties, taxes, or other charges, where legally permitted.
How to Request a Return or Refund
To request a return, exchange, or refund, please contact us with:
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Your full name.
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Your order number.
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The product you purchased.
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The reason for your request.
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Supporting photographs, where relevant.
Email: info@deonsimone.com
Please wait for return instructions before sending any product back.
Consumer Rights
This policy does not limit or exclude any rights or protections available to consumers under applicable laws. Where mandatory consumer protection laws provide greater rights, those rights will take precedence over this policy.
Policy Updates
Deon Simone Ltd. reserves the right to update this policy from time to time. Any changes will be published on this website with an updated revision date.
Contact Us
For questions about returns, exchanges, or refunds, please contact:
Deon Simone Ltd.
Email: info@deonsimone.com
Website: www.deonsimone.com